Privacy Policy

Effective Date: August 1, 2026
Last Updated: August 6, 2026

Octo Ninja LLC respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, register for a program, make a purchase, or otherwise interact with Octo Ninja.

In this Privacy Policy, “Octo Ninja,” “we,” “us,” and “our” refer to Octo Ninja LLC.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Account and login information

  • Information submitted through contact, registration, inquiry, or newsletter forms

  • Information about a child or other participant that a parent or legal guardian provides when registering for an Octo Ninja activity

  • Emergency-contact information

  • Program, class, camp, party, event, or membership selections

  • Communications you send to us

  • Email and text-message preferences

Depending on the activity, registration forms may request additional information reasonably necessary to provide services, support participant safety, respond to accommodation requests, or prepare for an emergency.

Please do not submit medical or other sensitive information through a general website contact form. Information needed for participation should be submitted through the designated registration or participant-information process.

Registration and Payment Information

Registrations, customer accounts, schedules, memberships, waivers, and payments may be administered through iClassPro or another service provider.

When you make a payment, payment information may be collected and processed by iClassPro, its payment-processing partners, or another authorized payment provider.

Octo Ninja may receive transaction information such as:

  • Purchaser name

  • Billing contact information

  • Payment status

  • Transaction amount

  • Transaction date

  • Limited payment-card information, such as the card type or last four digits

We generally do not receive or store complete payment-card numbers through our website.

The privacy practices of iClassPro and its payment providers are also governed by their respective privacy notices and agreements.

Information Collected Automatically

When you visit our website, Squarespace and other service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website

  • Pages viewed

  • Links selected

  • Date and time of a visit

  • Approximate geographic location

  • Website interactions and performance information

  • Cookie and similar technology identifiers

We may use this information to operate the website, understand how visitors use it, improve website performance, maintain security, and evaluate our advertising and communications.

2. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

  • Essential website operation

  • Security

  • Remembering visitor preferences

  • Website analytics

  • Measuring traffic and performance

  • Advertising measurement

  • Showing or evaluating advertisements

  • Understanding whether visitors respond to marketing campaigns

Squarespace may place cookies necessary to operate and secure the website.

Google, Meta, and other analytics or advertising providers may also use cookies, pixels, or similar technologies when their services are enabled on our website.

You can control certain cookies through your browser settings and, when available, through our website’s cookie-preference tools. Disabling cookies may affect some website features.

3. How We Use Information

We may use personal information to:

  • Respond to questions and requests

  • Create and administer customer accounts

  • Register participants for classes, camps, open gym, parties, memberships, mobile events, and other programs

  • Process purchases and payments

  • Maintain waivers, permissions, and registration records

  • Communicate about schedules, closures, bookings, account activity, safety matters, or service changes

  • Provide customer support

  • Send requested email or text updates

  • Send promotional communications when permitted

  • Personalize and improve our website, programs, and customer experience

  • Measure website traffic and advertising performance

  • Detect fraud, misuse, security incidents, or technical problems

  • Enforce our agreements and policies

  • Maintain business, tax, accounting, insurance, and legal records

  • Protect participants, customers, employees, Octo Ninja, and the public

  • Comply with legal obligations

We may combine information collected through the website with information collected through registrations, purchases, communications, or in-person interactions when reasonably necessary for these purposes.

4. Email and Text Communications

You may receive operational communications related to your:

  • Account

  • Registration

  • Payment

  • Booking

  • Membership

  • Schedule

  • Participation

  • Safety or emergency information

These communications may be necessary to provide the services you requested.

We may also send promotional emails or text messages when you have provided appropriate consent or when otherwise permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may opt out of promotional text messages by replying STOP or following the instructions provided in the message.

Opting out of promotional communications will not prevent us from sending necessary transactional, safety, booking, billing, or account-related communications.

Message and data rates may apply to text messages. Message frequency may vary.

5. How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including providers that support:

  • Website hosting and operation

  • Registration and customer-account management

  • Scheduling

  • Waivers and electronic agreements

  • Payment processing

  • Email and text communications

  • Website analytics

  • Advertising and campaign measurement

  • Information technology and cybersecurity

  • Accounting, legal, insurance, and professional services

These providers may process information as permitted by their agreements with us and their own legal obligations.

We may also disclose information:

  • With your direction or consent

  • To complete a transaction or provide a requested service

  • To a parent or legal guardian regarding a registered minor

  • To emergency personnel when reasonably necessary to protect health or safety

  • To comply with a subpoena, court order, legal process, or government request

  • To investigate suspected fraud, illegal activity, policy violations, or safety concerns

  • To establish, exercise, or defend legal claims

  • As part of a merger, sale, financing, reorganization, or transfer of some or all of our business assets

We do not knowingly disclose a child’s personal information to third parties for those third parties’ independent advertising purposes.

6. Advertising and Analytics

We may use services provided by companies such as Google and Meta to:

  • Understand website traffic

  • Measure advertising performance

  • Evaluate marketing campaigns

  • Reach people who may be interested in Octo Ninja

  • Understand how visitors interact with our website

These providers may collect information about visits to our website through cookies, pixels, device identifiers, or similar technologies.

Depending on how these services are configured and how applicable privacy laws define certain activities, some advertising-related disclosures may be considered targeted advertising, sharing, or a sale of personal data.

Where required by applicable law, we will provide a method to opt out of applicable targeted advertising or data-sharing activities.

You may also manage advertising preferences through the privacy and advertising settings offered by Google, Meta, your browser, or your device.

7. Information About Children

Octo Ninja provides activities and services for children. However, our website, customer accounts, registration tools, and online purchasing processes are intended to be used by:

  • Parents

  • Legal guardians

  • Adult participants

  • Adult event organizers

Children under 13 should not independently create an account, complete a registration form, make a purchase, or submit personal information through our website.

A parent or legal guardian may provide information about a child when registering the child for an Octo Ninja activity.

We may use that information to:

  • Process and administer registration

  • Place the child in an appropriate program

  • Maintain participant and emergency-contact records

  • Communicate with the parent or legal guardian

  • Address safety, accommodation, or participation needs

  • Provide the requested program or service

  • Comply with legal, insurance, and recordkeeping obligations

If you believe a child under 13 has submitted personal information directly to us without appropriate parental involvement, contact us at info@octoninja.com.

We will review the request and take appropriate action.

Parents and legal guardians may also contact us regarding personal information associated with their child.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain customer and participant records

  • Administer memberships and accounts

  • Meet accounting, tax, insurance, safety, and legal requirements

  • Resolve disputes

  • Enforce agreements

  • Protect against fraud and legal claims

Retention periods may differ depending on the type of information and the purpose for which it was collected.

We may retain waiver, transaction, incident, and participant records for longer periods when reasonably necessary for legal, safety, insurance, or recordkeeping purposes.

9. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or online service can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and notifying us if you believe your account has been accessed without authorization.

10. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have the right to:

  • Confirm whether we process your personal information

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Opt out of certain targeted advertising, data sharing, or sales of personal information

  • Withdraw consent where processing is based on consent

  • Appeal a decision regarding a privacy request

These rights may be subject to legal exceptions.

For example, we may need to retain certain transaction, waiver, safety, insurance, or legal records even after receiving a deletion request.

To submit a privacy request, contact us at:

Email: info@octoninja.com
Mail: Octo Ninja LLC, 6500 N. Lamar Blvd., Austin, Texas 78751
Phone: 512-270-0760

Please include enough information for us to identify your records and understand your request.

We may take reasonable steps to verify your identity or authority before completing a request.

An authorized agent may submit a request when permitted by applicable law. We may require evidence that the agent is authorized to act on your behalf.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Do Not Track and Browser Privacy Signals

Some browsers offer “Do Not Track” settings.

Because there is not currently a universally accepted standard for responding to every Do Not Track signal, our website may not respond to them in every instance.

Where required by applicable law and supported by our website systems, we may recognize qualifying browser-based opt-out preference signals.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including:

  • iClassPro

  • Payment processors

  • Social media platforms

  • Maps

  • Calendars

  • Videos

  • Email or text-messaging providers

  • Advertising and analytics services

We do not control the privacy or security practices of third parties.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms. We encourage you to review those policies before providing information.

13. Visitors From Outside the United States

Octo Ninja is based in Texas, United States.

If you access our website from outside the United States, your information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, services, technology, or legal obligations change.

When we update this policy, we will revise the “Last Updated” date at the top of the page.

Material changes may also be communicated through the website, by email, or through another reasonable method when appropriate.

15. Contact Us

Questions, concerns, or privacy requests may be directed to:

Octo Ninja LLC
6500 N. Lamar Blvd.
Austin, Texas 78751

Email: info@octoninja.com
Phone: 512-270-0760
Website: octoninja.com